Inverloch Esplanade Hotel

Reviews of Inverloch Esplanade Hotel

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  Michael Power Added August 24, 2022

  ★ ★ ★ ★ ☆
  Standard Aussie pub. Good selection of drinks and food is pretty good too. Staff are super friendly, super efficient, and attentive. There's a kids' playground in the bistro, and the inevitable gaming area is sufficiently removed from the bistro that it's hardly noticeable.
  It is noisy, and a little pricey.
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  Linda Pettit Added August 20, 2022

  ★ ★ ★ ★ ★
  Thanks Epsy team for a lovely night out. Hubby had his usual snitzel that he really enjoyed and I chose the slow cooked lamb dish..yum! Love being a local and seeing everyone having a great night out.
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  Y Grant Added August 17, 2022

  ★ ★ ★ ★ ☆
  We ate here during winter, the family bistro was a third full I'd say.. the service was nice, the food was nice, fresh and quick. The chips were a generous serving but would want to be for $9 as a side.
  Sea food was fresh and delicious.
  Nice seating out the front. A small kids play area, enough to distract them but it's very small..
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  Tian Sang Added August 12, 2022

  ★ ☆ ☆ ☆ ☆
  This place really needs some proper hospitality training for employees. We've been here multiple times, yet every time there had been serious attitude issues from the staff members.
  The first time they over charged us 14 dollars on the bill, then as we raised the issue, we were told that's how it is, and received plenty of eye rolling from the staff member.
  The second time the meals were cold, lamb, broccoli were both cold, only roast potatoes were hot. We were asked how our meals are, so we mentioned the meals were cold, yet the waitress rolled her eyes at us and walked away. We requested for some extra serviettes, the waitress rolled her eyes again, walked off and waved her hands at us said use the ones on the table (which weren't enough). Our drinks were taken away without being asked whether we are still going or not. Then we called manager to give some feedback about all of these, yet received more eye rolling. We were told if drinks got taken away, they can simply refill, which isn't the point, as the point is the poor manner from staff.
  Just to clarify, there were two girls there were very humble and with great attitude, but some others including the manager really need to probably have some review on their hospitality training. Rolling eyes at people when people are talking or communicating professionally isn't an acceptable manner. We are both respected doctors who are used to interact with people with manner and respect, it was quite shocking to have this kind of experience multiple times within a few days. The first time we took it as an accident, everyone makes mistakes, but when things like this happen multiple times, maybe it's the time the Inverloch Esplanade Hotel management to look into this a bit more seriously.
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  Julie Lawrence Added August 09, 2022

  ★ ★ ★ ★ ★
  Fantastic food at the bistro. The wait staff were very attentive and the food was creatively presented. Best of all it tasted amazing! Highly recommend eating here. Thank you so much

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Inverloch Esplanade Hotel